/* Proceso timeline */
.proceso-timeline {
  display: grid;
  grid-template-columns: 1fr;
  gap: 24px;
  max-width: 1000px;
  margin: 0 auto;
}

.proceso-step {
  display: flex;
  gap: 16px;
  align-items: flex-start;
}

.proceso-step__number {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  background: linear-gradient(135deg, #17BEBB, #56D9B0);
  color: white;
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-heading);
  font-weight: 800;
  font-size: 18px;
  flex-shrink: 0;
}

.proceso-step__content h4 { margin-bottom: 4px; }
.proceso-step__content p { margin: 0; color: var(--text-secondary); font-size: 14px; }

/* Form card */
.reclamo-form-card {
  background: white;
  border-radius: 20px;
  padding: 40px;
  border: 1.5px solid #EAEDF0;
  max-width: 800px;
  margin: 0 auto;
}

/* Progress bar */
.multi-progress {
  display: flex;
  align-items: center;
  margin-bottom: 40px;
  gap: 8px;
}

.multi-progress__step {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
}

.multi-progress__dot {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: #F5F5F7;
  border: 2px solid #EAEDF0;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  justify-content: center;
  font-family: var(--font-heading);
  font-weight: 700;
  font-size: 14px;
  transition: all 0.3s;
}

.multi-progress__step--active .multi-progress__dot {
  background: var(--privital-gradient);
  border-color: transparent;
  color: white;
  transform: scale(1.1);
}

.multi-progress__step--done .multi-progress__dot {
  background: #27AE60;
  border-color: transparent;
  color: white;
}

.multi-progress__label {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  font-weight: 600;
}

.multi-progress__step--active .multi-progress__label {
  color: var(--privital-celeste);
}

.multi-progress__line {
  flex: 1;
  height: 2px;
  background: #EAEDF0;
  margin-top: -18px;
}

/* Form steps */
.multi-form__step {
  display: none;
  animation: fadeIn 0.3s ease;
}

.multi-form__step--active { display: block; }

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(8px); }
  to { opacity: 1; transform: translateY(0); }
}

.multi-form__step h3 {
  margin-bottom: 4px;
}

.multi-form__desc {
  color: var(--text-secondary);
  margin-bottom: 24px;
}

.multi-form__row {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}

.multi-form .form-group { margin-bottom: 16px; }

.multi-form__check {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  font-size: 14px;
  color: var(--text-secondary);
  line-height: 1.5;
  cursor: pointer;
  padding: 16px;
  background: #F8FAFB;
  border-radius: 12px;
  margin-top: 20px;
}

.multi-form__check input {
  width: 18px;
  height: 18px;
  accent-color: var(--privital-celeste);
  margin-top: 1px;
  flex-shrink: 0;
}

.multi-form__nav {
  display: flex;
  justify-content: space-between;
  gap: 12px;
  margin-top: 32px;
  padding-top: 24px;
  border-top: 1px solid #EAEDF0;
}

.multi-form__nav .btn { min-width: 140px; }

/* Doc requirements */
.doc-requirements {
  list-style: none;
  padding: 0;
  margin: 0 0 24px 0;
  background: #F8FAFB;
  border-radius: 12px;
  padding: 20px;
}

.doc-requirements li {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 0;
  font-size: 14px;
  color: var(--text-secondary);
}

/* File upload */
.file-upload__label {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 40px;
  border: 2px dashed #EAEDF0;
  border-radius: 16px;
  background: #F8FAFB;
  cursor: pointer;
  transition: all 0.2s;
  color: var(--text-muted);
  text-align: center;
  gap: 4px;
}

.file-upload__label:hover {
  border-color: var(--privital-celeste);
  background: rgba(23,190,187,0.04);
}

.file-upload__label svg { color: var(--privital-celeste); margin-bottom: 8px; }
.file-upload__label strong { color: var(--text-primary); font-size: 15px; }
.file-upload__label span { font-size: 14px; }
.file-upload__label small { font-size: 12px; color: var(--text-muted); margin-top: 4px; }

.file-list {
  margin-top: 12px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.file-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 10px 14px;
  background: white;
  border: 1px solid #EAEDF0;
  border-radius: 10px;
  font-size: 13px;
  color: var(--text-secondary);
}

.file-item svg { color: var(--privital-celeste); flex-shrink: 0; }

/* Review */
.review__section {
  margin-bottom: 20px;
  padding: 20px;
  background: #F8FAFB;
  border-radius: 12px;
}

.review__section h4 {
  margin-bottom: 12px;
  color: var(--privital-celeste);
  font-size: 14px;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.review__section dl {
  display: grid;
  grid-template-columns: 120px 1fr;
  gap: 8px 16px;
  margin: 0;
}

.review__section dt {
  color: var(--text-muted);
  font-size: 13px;
  font-weight: 500;
}

.review__section dd {
  color: var(--text-primary);
  font-size: 14px;
  margin: 0;
  font-weight: 500;
}

/* Success state */
.reclamo-success {
  text-align: center;
  padding: 60px 20px;
}

.reclamo-success__icon { margin-bottom: 20px; }
.reclamo-success h3 { font-size: 28px; margin-bottom: 12px; }
.reclamo-success p { color: var(--text-secondary); margin-bottom: 16px; }

.reclamo-success__code {
  display: inline-block;
  padding: 16px 32px;
  background: linear-gradient(135deg, rgba(23,190,187,0.08), rgba(86,217,176,0.08));
  border: 2px solid rgba(23,190,187,0.2);
  border-radius: 12px;
  font-family: var(--font-heading);
  font-size: 24px;
  font-weight: 800;
  background-clip: text;
  -webkit-background-clip: text;
  color: var(--privital-celeste);
  letter-spacing: 0.05em;
  margin-bottom: 20px;
}

.reclamo-success__info {
  max-width: 500px;
  margin: 0 auto 24px;
}

/* Consultar */
.consultar-card {
  background: white;
  border-radius: 20px;
  padding: 32px;
  border: 1.5px solid #EAEDF0;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 20px;
  align-items: center;
  max-width: 800px;
  margin: 0 auto;
}

.consultar-card__icon {
  width: 56px;
  height: 56px;
  border-radius: 14px;
  background: rgba(23,190,187,0.1);
  color: var(--privital-celeste);
  display: flex;
  align-items: center;
  justify-content: center;
}

.consultar-card__content h3 { margin-bottom: 4px; font-size: 18px; }
.consultar-card__content p { margin: 0; color: var(--text-secondary); font-size: 14px; }

.consultar-card__form {
  grid-column: 1 / -1;
  display: flex;
  gap: 8px;
}

.consultar-card__form .form-input { flex: 1; }

/* Emergencia */
.emergencia-card {
  background: linear-gradient(135deg, rgba(255,117,70,0.08), rgba(255,154,118,0.08));
  border: 1.5px solid rgba(255,117,70,0.2);
  border-radius: 20px;
  padding: 32px;
  display: flex;
  align-items: center;
  gap: 20px;
  max-width: 800px;
  margin: 0 auto;
}

.emergencia-card__icon {
  width: 56px;
  height: 56px;
  border-radius: 14px;
  background: rgba(255,117,70,0.15);
  color: var(--acerta-naranja);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.emergencia-card h3 { margin-bottom: 4px; color: var(--acerta-naranja); }
.emergencia-card p { margin: 0; color: var(--text-secondary); }
.emergencia-card a { color: var(--text-primary); text-decoration: none; }

/* FAQ reclamos */
.reclamos-faq .accordion-group { max-width: 800px; margin: 0 auto; }

/* Responsive */
@media (min-width: 768px) {
  .proceso-timeline {
    grid-template-columns: repeat(4, 1fr);
    gap: 20px;
  }
  .proceso-step { flex-direction: column; text-align: center; align-items: center; }
  .multi-form__row { grid-template-columns: 1fr 1fr; }
  .review__section dl { grid-template-columns: 140px 1fr; }
  .consultar-card { grid-template-columns: auto 1fr auto; }
  .consultar-card__form { grid-column: auto; min-width: 300px; }
}

@media (max-width: 640px) {
  .multi-progress__label { display: none; }
  .reclamo-form-card { padding: 24px; }
}